Quality Assurance Officer (CO 2)

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Quality Assurance Officer (CO 2)

Salary

$65,395.20 - $101,150.40 Annually

Location

Ankeny - 50021 - Polk County, IA

Job Type

Full-time

Job Number

24-03750

Agency

645 Iowa Department of Transportation

Opening Date

05/02/2024

Closing Date

5/16/2024 11:59 PM Central

LinkedIn Tag

#LI-POST

Point of Contact

Steven Stonehocker, Steven.Stonehocker@Iowadot.us

• Description

• Benefits

• Questions

Job Description

Iowa Department of Transportation’s Mission isMaking Lives Better Through Transportation. To accomplish our Mission, the person selected for this position will demonstrate actions and behaviors guided by the Iowa Department of Transportation’s five CORE values:Safety First, People Matter, Customer Focused, Servant Leadership, and Integrity Without Exception.

Location: Ankeny, Iowa

Shift: Monday – Friday 8:00 to 4:30; Flex schedule available

The Iowa DOT is filling a key administrative position to support compliance, elevated inquiries, and quality assurance. This Quality Assurance Officer (Compliance Officer 2) position supports the Records Manager within the Systems and Administration Bureau for the Iowa DOT. The purpose of this position is to provide necessary support in the implementation and maintenance of technical program guidelines concerning American Association of Motor Vehicle Administrators (AAMVA) guidelines, Federal Motor Carrier Safety Administration (FMCSA) rules, Iowa law, and Administrative rules concerning the operation and licensing of commercial and non-commercial drivers that are currently licensed in Iowa, intend to become licensed in Iowa, or licensed in another jurisdiction that may travel through Iowa and violate Iowa laws.

What you will need to succeed in this position:

• Ability to interpret laws, rules, policies, and procedures.

  • Ability to manage multiple projects.

• Contribute to a positive team environment by fostering professional relationships.

• Sensitivity to handle elevated customer issue resolution and external contact.

• Ability to communicate effectively and facilitate common understanding through phone, e-mail, and written instruction.

• Experience drafting reports with internal auditing.

  • Ability to remain organized, analytical, and problem solve.

  • Ability to provide coaching and training with experience in process improvement.

• Attention to detail and compliance-focused

Here is what you will do in this position:

• Research, review, analyze and understand complex state administrative rules, state and federal statutes and regulations to determine required action and conduct proper exercise of discretion where discretion exists.

  • review compliance requirements and audit specialized AAMVA and MVD Records reports: including, but not limited to Commercial Driver License Information System (CDLIS), Problem Driver Pointer System (PDPS), State Pointer Exchange System (SPEX)

  • For records that are deemed non-complaint, provide a written analysis explaining the sanction criteria,

the conviction criteria and or the withdrawal criteria to the appropriate record teams to ensure

corrections are made in a timely manner.

• Compiles, creates, and maintains records and complete reports.

  • Directs and coordinates coaching and feedback sessions after sampling analysis to ensure ongoing

training and development.

-Sets performance standards and goals for the convictions and crash reporting teams to ensure efficient

and accurate processing, records, and reporting in coordination with management.

-Performs quality assurance and accuracy checks of records processing against the standards and goals.

NOTICE: This position is a covered position under the REAL ID Act of 2005, 49 U.S.C. § 30301 note, as further defined in 6 CFR Part 37. Any applicant selected for employment in this position must submit to and pass a background check of the form and content required by 6 CFR 37.45.

What we offer YOU:

• Competitive pay and benefits package including health, dental, flexible spending, and life insurance.

• Insurance benefits start first of the month following 30 days of employment. 2024 health and dental insurance premiums can be found here (https://das.iowa.gov/media/3577/download?inline=) .

• Opportunities for professional growth and development.

• Paid time off effective immediately - biweekly vacation, separate sick leave, accruals rollover on a yearly basis, and 9 paid holidays per year.

• Iowa Public Employee Retirement System (IPERS) Retirement Package with employer match

• Optional 401A plan with employer contributions.

• Employee Discount Programs from variety of vendors (vision, cellular, fitness, recreation, season passes, travel, counseling; legal, financial).

We encourage you to view more about the State of Iowa Employee benefits and costs at the State of Iowa Employee Benefits Website (https://das.iowa.gov/human-resources/employee-and-retiree-benefits/employees) !

You have the freedom to flourish in Iowa – Apply now!

If you require a reasonable accommodation in completing any screening, interviewing, pre-employment testing, or otherwise participating in the selection process, please direct your request to the Affirmative Action & Equal Employment Opportunity (AA/EEO) Officer at: aa-eeo@iowadot.us

Reasonable accommodation such as: interpreter, translator, written materials, modified equipment / devices, ADA access, etc. This does not include scheduling needs.

Minimum Qualification Requirements

Applicants must meet at least one of the following minimum requirements to qualify for positions in this job classification:

1)Graduation from an accredited four-year college or university with a degree in any field, and experience equal to five years of full-time work in investigative or closely related work which involved: preparing interpretative or administrative orders, rules, or regulations which have the effect of law; or interpreting and enforcing federal or state laws governing health care administration; or quality assurance review to determine, through internal audit or analysis, the level of compliance with program requirements; or drafting, negotiating, or examining contracts or related documents required for organizational operations.

2) Graduation from an accredited four-year college or university with a degree in any field, and experience equal to five years of full-time, professional-level work involving the interpretation and enforcement of federal and state laws or department policies and procedures or quality assurance review as determined through internal audit or analysis of the level of compliance to program requirements.

3) Graduation from accredited school of law and experience equal to two years of full-time work as described in number one or two or in the practice of law.

4) A total of nine years of education and/or full-time experience (as described in number one, two, or three), where thirty semester hours of accredited college or university coursework in any field equals one year of full-time experience.

5) Current, continuous experience in the state executive branch that includes experience equal to two years of full-time management/supervisory work in the interpretation and enforcement of federal and state laws or department policies and procedures or quality assurance review.

6) Current, continuous experience in the state executive branch that includes experience equal to eighteen months of full-time work as a Compliance Officer 1.

For additional information, please click on thislink to view the job description. (https://das.iowa.gov/sites/default/files/hr/documents/class_and_pay/JobClassDescriptions/ComplianceOfficer2-00641.pdf)

Why Choose the State of Iowa?

At the heart of our commitment to excellence is a dedication to our most valuable asset – our employees. Discover the outstanding benefits that set us apart as an employer of choice.

Our Robust Benefits Package Includes:

Competitive Compensation:

Enjoy a competitive salary that reflects directly on your skills and expertise.

Keep in mind, your wage is just one part of your total compensation. Unlock the complete value of your employment with the State of Iowa by using our user-friendlyTotal Compensation Calculator (https://das.iowa.gov/media/3773/download?inline) .Gain insights into your comprehensive annual compensation, including salary and State-provided benefits.

Health and Wellness:

Prioritize your well-being with our comprehensive health plans, including medical, dental, and vision coverage. Enjoy the peace of mind knowing that the State of Iowa covers 90% of the premiums, providing you and your loved ones with excellent coverage at a remarkably low cost.

Retirement Planning:

We are proud to offer the Iowa Public Employees Retirement System (IPERS). A defined benefit plan, IPERS benefits are guaranteed for life, meaning once you retire, you will receive the same monthly benefit for the remainder of your life (once vested). We invest in your long-term financial well-being, so you can retire with peace of mind.Click here to learn more about IPERS (https://ipers.org/members) .

Paid Time Off:

Life is unpredictable, and at the State of Iowa, we understand the importance of work-life balance. Our leave policies, including paid holidays, vacation, and sick leave with unlimited accrual, ensure you have the flexibility you need for personal and family matters.

Professional Development:

Elevate your career with continuous learning opportunities. We support your growth through training programs, workshops, and tuition reimbursement.

Employee Assistance Program (EAP):

We care about your well-being beyond the workplace. Access confidential counseling, resources, and support through our Employee Assistance Program.

Diversity and Inclusion:

Be part of a diverse and inclusive workplace that embraces all backgrounds and perspectives. We believe diversity is a strength that drives innovation.

Join Us - Elevate Your Career:

Ready to elevate your career with the State of Iowa?Click here (https://iowa.attract.neogov.com/recruitment/p/benefits) to explore more about our unparalleled benefits and discover what makes us unique. Your success is our priority!

01

Do you understand that the answers to all of the following questions must be truthful, honest, and accurate to the best of your ability? Please read all questions and answers thoroughly and make sure you understand them completely.Ensure the answers to your questions match the information filled out on your application and the attachments you have uploaded. If the answers to your questions are inconsistent with your application information or uploaded attachments, you will be given zero points for the question.Knowingly misrepresenting the facts when submitting any information related to an application, examination, certification, appeal, or any other facet of the selection process will result in your disqualification from this application and future employment with the state of Iowa.

• Yes - I understand and agree.

• No

  02

  PLEASE READ CAREFULLY

Have you filed a registration statement pursuant to the federal Foreign Agents Registration Act of 1938, as amended, 22 U.S.C. §611 et seq?

• No - I have NOT filed a registration statement pursuant to the federal Foreign Agents Registration Act of 1938, as amended, 22 U.S.C. §611 et seq

• Yes - I HAVE filed a registration statement pursuant to the federal Foreign Agents Registration Act of 1938, as amended, 22 U.S.C. §611 et seq

  03

  Have you graduated from an accredited four-year college or university?IF YES -How many years of experience do you have of full-time investigative or closely related work which involved: Preparing interpretative or administrative orders, rules, or regulations which have the effect of law;ORInterpreting and enforcing federal or state laws governing health care administration;ORQuality assurance review to determine, through internal audit or analysis, the level of compliance with program requirements;ORDrafting, negotiating, or examining contracts or related documents required for organizational operations?

• I have not graduated from an accredited four-year college or university

• I have graduated from an accredited four-year college or university and have less than five years of the experience identified

• I have graduated from an accredited four-year college or university AND have five years or more of the experience identified

  04

  Have you graduated from an accredited four year college/university? IF YES - How many years of experience do you have of full-time professional-level work involving the interpretation and enforcement of federal and state laws or department policies and procedures or quality assurance review as determined through internal audit or analysis of the level of compliance to program requirements?

• I have not graduated from an accredited four-year college or university

• I have graduated from an accredited four-year college or university and have less than five years of the experience identified

• I have graduated from an accredited four-year college or university and have five years or more of the experience identified

  05

  Have you graduated from an accredited school of law? IF YES - How many years do you have of full-time work in the practice of law or in full-time investigative or closely related work which involved: preparing interpretative or administrative orders, rules, or regulations which have the effect of law; or interpreting and enforcing federal or state laws governing health care administration; or quality assurance review to determine, through internal audit or analysis, the level of compliance with program requirements; or drafting, negotiating, or examining contracts or related documents required for organizational operations; or full-time, professional-level work involving the interpretation and enforcement of federal and state laws or department policies and procedures or quality assurance review as determined through internal audit or analysis of the level of compliance to program requirements?

• I have not graduated from an accredited school of law

• Less than two years of the experience identified

• Two years or more of the experience identified

  06

  How many years do you have of a combination of post high school education and/or full-time investigative or closely related work which involved: preparing interpretative or administrative orders, rules, or regulations which have the effect of law;ORInterpreting and enforcing federal or state laws governing health care administrationORQuality assurance review to determine, through internal audit or analysis, the level of compliance with program requirementsORDrafting, negotiating, or examining contracts or related documents required for organizational operationsORfull-time, professional-level work involving the interpretation and enforcement of federal and state laws or department policies and procedures or quality assurance review as determined through internal audit or analysis of the level of compliance to program requirements? Note: 30 semester hours equals one year of experience.

• I do not have any of the combined education and/or experience

• Less than five years of the combined education and/or experience

• Five years to less than nine years of the combined education and/or experience

• Nine years or more of the combined education and/or experience

  07

  Are you a current State of Iowa employee - executive branch? IF YES - How many months of experience do you have in the classification of Compliance Officer 1 for the State of Iowa?

• I am not a current State of Iowa employee

• I have no experience in the classification of Compliance Officer 1 for the State of Iowa

• Less than 18 months of experience in the classification of Compliance Officer 1 for the State of Iowa

• 18 months or more of experience in the classification of Compliance Officer 1 for the State of Iowa

  08

  Are you a current permanent State of Iowa employee? IF YES - How many years do you have in the state executive branch (IOWA) of full-time management/supervisory work in the interpretation and enforcement of federal and state laws or department policies and procedures or quality assurance review?

• I am not a current state of Iowa employee

• I am a permanent State of Iowa employee and have less than two years of the required experience

• I am a permanent State of Iowa employee and have two years or more of the required experience

  Required Question

Agency

State of Iowa

Agency

645 Iowa Department of Transportation

Address

800 Lincoln Way

Ames, Iowa, 50010

Website

https://iowadot.gov/careers/

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