End User Technician - Mid

Job Category: Information Technology

Time Type: Full time

Minimum Clearance Required to Start: None

Employee Type: Regular

Percentage of Travel Required: None

Type of Travel: None

The End User Tech provides intermediate level on-site technical support for customer/company network systems. Performs non-routine installation and/or maintenance assignments. Tests, locates, repairs and troubleshoots network equipment problems.

More About the Role:

• Collaborates with customer/company and colleagues, and other resources to gain a better understanding of the issue(s) to be resolved.

• Effectively manages time to respond to service calls in a timely fashion.

• Completes intermediate installations and perform system test procedures. Troubleshoots and resolves issues that cannot be solved remotely.

• Provide surge support to other teams as needed during times of surge

• Performs smaller scale (move, adds, or changes of client's) equipment as needed.

• Prepares for on-site installations by reviewing site requirements.

• Obtains software and reviews relevant documentation prior to visiting customer sites.

• Provides technical support for end user hardware (laptops, printers, tablets, mobile devices) and peripherals, software (COTS, GOTS, Web), audiovisual display systems, and wireless technologies

• Stages the installation and upgrades in a lab environment prior to the site visit when necessary.

• Documents all changes in ServiceNow ticketing system to ensure all asset and configuration information is up to date

• Executes and maintains IT asset inventory information, completing ad hoc inventories and updating asset lists

• Performs implementation of software and hardware solutions; integrating with the customer's network and equipment.

• Troubleshoot sand resolves technical issues as they occur.

• Provides basic system administration training to technical users.

You'll Bring These Qualifications:

• High School diploma, and minimum six years’ relevant experience.

• Minimum of 2 years supporting a federal contract

• Background in WIN 11 support, systems analysis, network or software design/administration, requirements analysis, or systems/applications software development.

• Proven analytical and problem-solving abilities

• Ability to conduct research into PC and software issues and products as required

• Ability to obtain a DHS HQ EOD

• Ability to escalate issues appropriately and timely to leadership

Preferred Qualifications:

• ITIL v4 Foundations

• HDI Desktop Support Technician

What We Can Offer You:

• We’ve been named a Best Place to Work by the Washington Post.

• Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives.

• We offer competitive benefits and learning and development opportunities.

• We are mission-oriented and ever vigilant in aligning our solutions with the nation’s highest priorities.

• For over 60 years, the principles of CACI’s unique, character-based culture have been the driving force behind our success.

Company Overview:

CACI is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other protected characteristic.

Pay Range : There are a host of factors that can influence final salary including, but not limited to, geographic location, Federal Government contract labor categories and contract wage rates, relevant prior work experience, specific skills and competencies, education, and certifications. Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives. We offer competitive compensation, benefits and learning and development opportunities. Our broad and competitive mix of benefits options is designed to support and protect employees and their families. At CACI, you will receive comprehensive benefits such as; healthcare, wellness, financial, retirement, family support, continuing education, and time off benefits. Learn more here (https://careers.caci.com/global/en/employee-benefits)

The proposed salary range for this position is:

$54,200 - $111,000