Job ID86672

LocationBroomfield

Full/Part TimeFull-Time

Regular/TemporaryRegular

Why Work at Children's....

Here, it's different. Come join us. Children's Hospital Colorado has defined and delivered pediatric healthcare excellence for more than 100 years. Here, the nation's brightest nurses, physicians, scientists, researchers, therapists, and care providers are creating the future of child health. With an optimist's outlook, a trailblazing spirit, and a celebrated history, we're making new strides every day. We've been Magnet-designated four times by the American Nurses Credentialing Center and are consistently recognized among the nation's top 10 pediatric hospitals by U.S. News & World Report. As a national leader in pediatric care, we serve children and families from all over the nation. Our System of Care includes four pediatric hospitals, 11 specialty care centers, 1,300+ outreach clinics and more than 10,000 healthcare professionals representing the full spectrum of pediatric care specialties. Here, we know it takes all of us, every role, to deliver the best possible care to each child and family we treat. That's why we build our teams toward a foundation of equity in access, advancement, and opportunity. We know teams of individuals with different identities and backgrounds can nurture creativity and innovation. We know we can see, treat, and heal children better when our team reflects the diversity of our patient population. We strive to attract and retain diverse talent because we know a truly inclusive and equitable workforce will help us one day realize our most basic calling: to heal every child who comes through o A career at Children's Colorado will challenge you, inspire you, and motivate you to make a difference in the life of a child. Here, it's different.

Job Overview

The Operations Supervisor provides supervision to a team of administrative support. The supervisor is responsible for coaching, mentoring, modeling best practices, scheduling, managing Paid Time Off (PTO) and day-to-day performance for direct reports. The supervisor is responsible for monthly audits/scorecards and communicating as appropriate. This position supports our Wheat Ridge and Uptown locations.

Additional Information

Department Name: North Campus Patient Access Job Status: 40 hours per week, eligible for benefits Shift: Days and hours vary based on department needs.

Qualifications

Education:High School diploma or equivalent. Experience:Minimum of two (2) years previous relevant experience in a health care setting. Equivalency:Bachelors' degree in Administration, Health Care Administration, Management, Finance, or related field will substitute for the required experience on a year-for-year basis.

Responsibilities

POPULATION SPECIFIC CARE No direct patient care. ESSENTIAL FUNCTIONS Recruits, screens and selects applicants for administrative support roles. Educates all staff on job processes. Ensures proper training of staff by utilizing the resources available within the team. Assigns and manages day-to-day work flow for staff. Manages, mentors, and supports staff on a daily basis. Develops clear goals and objectives for performance management and effectively communicates accountability. Creates a culture and atmosphere that will lead to a high level of employee engagement. Implements and evaluates strategies to improve employee performance including performance improvement plans and making final determination on terminations of employment. Provides and utilizes productivity reports for the department to assess performance of entire team. Reviews customer service score cards and work quality with staff (phone call monitoring, customer surveys, and etc.). Participates in labor cost and financial component decisions related to day-to-day operations. Performs Kronos and other relevant time keeping administration. Manages day-to-day administr tive operations, including staffing. Acts as a working supervisor and remains available to provide coverage for administrative/support staff. Establishes and maintains partnerships across the hospital with operational, clinical, faculty/provider leadership. Establishes team communication norms and staff rounding. Other duties as assigned.

Other Information

SCOPE AND LEVEL Guidelines: Guidelines are in the form of stated objectives for the