Description

As a Customer Service Rep I, you will serve on the front lines of our contact team, interacting with customers to provide information in response to inquiries about products and services, and handle and resolve complaints. You will play a key role in maintaining customer satisfaction and ensuring effective support in various customer interactions.

Job Responsibilities:

• Resolve customer service or billing complaints by performing activities such as exchanging merchandise, refunding money, and adjusting bills.

• Contact customers to respond to inquiries or to notify them of claim investigation results and any planned adjustments.

• Refer unresolved customer grievances to designated departments for further investigation.

• Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.

• Answer customer service support calls from participants and respond to customer support e-mails pertaining to screening services and other contact reasons.

• Support Partner clients as a Tier 1 escalation for all Data or Program issues.

• Troubleshoot various technical issues.

• Organize and triage all Data issues support requests.

• Work with the Service Delivery and Client Success teams to complete other pertinent tasks and fully understand the client screening/flu programs.

• Handle various projects as identified by the LES Customer Care Supervisor.

  Requirements

• Education: High School Diploma or GED required; Associate’s or Bachelor’s degree highly desired.

• Experience: 0-2 years customer service related experience required.

• Skills:

• Proficient in Microsoft Office Suite (Word, Outlook, Excel, Access, PowerPoint).

• Above average knowledge of Excel and formulas.

• Knowledge of Zendesk preferred, but not required.

• Excellent verbal and written communication skills.

• Attention to detail, customer service skills, and interpersonal skills.

• Ability to work independently and manage one’s time.

• Ability to accurately document and record customer/client information.

• Ability to move with a sense of urgency and respond to needs at a moment’s notice.

• Ability to adapt to new situations quickly and comprehend new tasks with little training.

• Critical thinking skills.

• Ability to collaborate with others and come together as a team.

• Bilingual language skills a plus, but not required.

Additional Comments/Requirements:

• A company computer will be provided.

• Reliable high-speed internet and a designated/quiet workspace is required.

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

© 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https:///www.roberthalf.com/us/en/terms) .