This is a Job Description for a Head Teller in Horn Lake, Mississippi

Summary: Tellers are responsible for processing transactions, assisting with customer inquiries, and recognizing and referring sales opportunities to other bank representatives and/or lines of business when appropriate, while acting in compliance with bank policies and procedures. This position must understand the importance of accuracy and protocol in transactions within bank policy while creating an exceptional customer experience and mitigating risk for both the customer and the bank.

  This position will serve as the first point of contact and, therefore, demonstrate Renasant Banks Sales and Service vision by providing excellent customer service and accurate completion of transactions.

Duties & Responsibilities:

 Execute and coach the teller customer engagement process with each Teller to ensure there are no breaks in service or sales opportunities to help a customer. Maintain and role model service knowledge standards in conjunction with related regulations, policies, and procedures. Process customer transactions effectively and efficiently, including deposits, withdrawals, transfers, loan payoffs and draws, official checks, etc. Execute daily operations including balancing, supplies ordering, balancing the ATM and vault, and perform branch capture procedures. Recognize/identify all customer needs, cues and clues in every transaction and properly refer customers to the platform for an additional needs-based conversation. Protect the bank from unnecessary risk by following compliance, risk, and operational procedures. Assist with all monthly and quarterly branch assessments. Mentor and onboard all new Tellers -- create a great experience for all new Tellers when they join the team.

  Ensure all training is completed. Participate in interviewing, selecting, and training teammates. Supervise all Tellers and provide override approval on transactions, oversee daily personnel and team balancing of teller drawers. Help lead, with the Branch Manager/Assistant Manager, sales, service, and operational meetings, including security meetings. Contribute to employee performance assessments, including disciplinary action planning and coaching for improved performance. Perform other related duties as assigned

Requirements

and Qualifications[]{#Hlk142289191}[]{#Hlk142304825}

: High school diploma or equivalent required. 1 year teller experience and/or previous cash handling experience preferred. 6 months of customer service experience preferred. Ability to communicate with customers and identify opportunities to help customers with their financial needs by identifying cues and clues while processing their transaction. 10-Key skills. Mathematical skills, including the ability to count cash and coin in a fast paced environment. Good interpersonal skills. Effective written and verbal communication skills. Knowledge of and the ability to learn bank products and solutions. Ability to travel for training, other development opportunities, and between branches, as needed

Equal Opportunity/Affirmative Action Employer.