3-1-1 TELECOMMUNICATOR (Full-time and Part-time)

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3-1-1 TELECOMMUNICATOR (Full-time and Part-time)

Salary

$16.68 - $18.00 Hourly

Location

Houston, Texas

Job Type

Full Time

Job Number

34194

Department

Administration and Regulatory Affairs

Opening Date

05/16/2024

Closing Date

6/16/2024 11:59 PM Central

• Description

• Benefits

• Questions

POSITION OVERVIEW

Applications Accepted From: All Persons Interested

Posting Number: 34194

Division: 3-1-1 Operations

Reporting Location: 2805 McKinney St., 2nd Floor

Workdays & Hours: Full-time and Part-time, various shifts*

*Subject to change

DESCRIPTION OF DUTIES/ESSENTIAL FUNCTIONS

Provides general information and create service requests for customers requesting and reporting various city services (such as water leaks, sewer problems, potholes, ditches, culverts, traffic signals and signs, dangerous buildings, weeded lots) or transfers calls to appropriate City personnel. Researches, analyzes and resolves customers' problems and inquiries. Assists in locating personnel in the City of Houston to respond to citizens' requests for city services. May receive calls for non-dispatch police services. Subject to being on call during emergency situations. Performs other related duties as requested by supervisor.

WORKING CONDITIONS

This position is physically comfortable; the individual has some discretion about walking, standing, etc.

MINIMUM REQUIREMENTS

EDUCATIONAL REQUIREMENTS

Requires a high school diploma or GED.

EXPERIENCE REQUIREMENTS

One year of clerical or customer service experience is required.

LICENSE REQUIREMENTS

None

PREFERENCES

Preference will be given to applicants with experience in high volume call center environment.

Bilingual in Spanish

Preference shall be given to eligible veteran applicants provided such persons possess the qualifications necessary for competent discharge of the duties involved in the position applied for, such persons are among the most qualified candidates for the position, and all other factors in accordance with Executive Order 1-6.

GENERAL INFORMATION

SELECTION/SKILLS TESTS REQUIRED

Division may administer skills assessment relevant to job description.

SAFETY IMPACT POSITION No

If yes, this position is subject to random drug testing and if a promotional position, candidate must pass an assignment drug test.

SALARY INFORMATION

Factors used in determining the salary offered include the candidate's qualifications as well as the pay rates of other employees in this classification.

Pay Grade 13

APPLICATION PROCEDURES

Only online applications will be accepted for this City of Houston job and must be received by the Human Resources Department during active posting period. Applications must be submitted online at: www.houstontx.gov.

To view your detailed application status, please log-in to your online profile by visiting: http://agency.governmentjobs.com/houston/default.cfm or call (832-393-6150).

If you need special services or accommodations, call (832/393-6150). (TTY 7-1-1)

If you need login assistance or technical support call 855-524-5627.

Due to the high volume of applications received, the Hiring Department will contact you directly, should you be selected to advance in our recruitment process.

All new and rehires must pass a pre-employment drug test and are subject to a physical examination and verification of information provided.

EOE Equal Opportunity Employment

The City of Houston is committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, genetic information, veteran status, gender identity, or pregnancy.

The city offers a competitive benefits program, including competitively priced health coverage and a defined contribution pension plan.

Benefits include:

• Medical

• Dental

• Vision

• Wellness

• Life insurance

• Long-term disability

• Retirement pension

• 457 deferred compensation plan

• Employee Assistance Program

• 10 days of vacation each year

• 11 city holidays, plus one floating holiday

• Flexible schedules

• Professional development opportunities

• Transportation/parking plan

• Section 125 pretax deductions

• Dependent Care Reimbursement Plan

• Healthcare Flexible Spending Account

For plan details, visit http://www.houstontx.gov/hr/benefits.html

01

Are you a veteran who served on active duty in the Armed Forces (United States Army, Navy, Air Force, Marine Corps, or Coast Guard) for more than 90 consecutive days and received either an honorable discharge or a general discharge under honorable conditions?

• Yes

• No

  02

  What is your highest level of education completed?

• At least 11th grade

• High school/GED

• Associate's Degree

• Bachelor's Degree or higher

• None of the above

  03

  Please indicate your years of verifiable clerical or customer service experience.

• Less than 1 year

• 1 year but less than 2 years

• 2 years but less than 3 years

• 3 years or more

• None of the above

  04

  This position may require the 311 Telecommunicator to be on call in case of emergency situations. Are you able to fulfill this obligation?

• Yes

• No

  05

  In your most current or previous employment, how many years of verifiable experience do you have working in a Call Center?

• Less than 1 year of experience

• 1 year of experience

• 2 years of experience

• 3 or more years of experience

• I have no experience working in a Call Center

  06

  Which of the following functions have you had experience with in your current or previous role? (Check all that apply)

• Maintaining logs and databases

• Data Entry

• Problem Solving

• Customer service (in person and telephone)

• None of the above

  07

  Are you bilingual in Spanish (reading, writing, and speaking)?

• Yes

• No

  08

  Are you a current City of Houston employee?

• Yes

• No

  09

  Please indicate which work schedule that you are interested in (check all that apply).

• Part Time 20 hours

• Full Time 40 hours

• None of the above

  Required Question