Apply Job Type Full-time Description Position Summary:The Digital Branch Manager is responsible for managing sales and operations of the digital branch and ensuring policies and procedures are being followed. Responsible for delivering an exceptional customer experience through our virtual platform while assuring consistency and alignment with all banking products and services. Duties and Responsibilities:Adds value as a key member of management; understands the business, financials, industry, customers and strategy. Partners across the organization to connect digital branch services and operations with other departments, services and products. Supervises digital branch employees, provides direction, coaches, trains and develops, and manages performance to company goals and expectations. Leads operational and sales meetings and other meetings as needed. Manages the daily operation of the digital branch through ensuring policies and procedures are being followed, reports are completed; oversees maintenance and security of digital branch including rigorous focus on data/IT security policies; keeps up to date on government regulations and the association's policies and procedures regarding lending, savings, and operations.Directs activities of staff to ensure achievement of goals including sales, cross-selling, and referrals of Bank products and services; leads and participates in campaigns including customer calling programs; coaches and mentors staff to ensure their use of appropriate sales skills and techniques; works with Marketing to promote the bank and drive more traffic to the digital branch; ensures quality customer service.Schedules staff appropriately to ensure operational coverage and provides operational support during times of heavy volume and/or low staffing. Approves and monitors time off per company standards. Communicates effectively with staff and stakeholders regarding staffing changes and hours of operation. Meets Digital Branch Manager individual goals and target production standards through engaging customers in meaningful conversations and virtual interactions to determine their needs and assists the customer in choosing appropriate Bank products and services; cross-sells bank's products and services by using insights gained about the customer's needs and meets established cross-selling ratios; provides investment, mortgage, and business banking referrals, and follows up on referral opportunities to achieve branch and Bank goals; responds to customer inquiries regarding bank products; takes consumer applications; follows-up on the processing and closing of loans; opens and closes accounts with accuracy and in accordance to bank policy and applicable regulations.Interacting with customers through our virtual customer platform, serves as the digital branch's primary customer relations representative and resolves customer complaints; approves customer transactions and overrides; responds to customer inquiries.Maintains membership in an approved community organizations and participates in community events/trade shows to develop and strengthen referral and customer relationships, and to develop business relationships with outside organizations.Manages sales activities in digital branch; coaches and trains employees on sales approaches; ensures staff sales goals are met; uncovers sales opportunities.Establishes relationships with current business customers and expanding business relations to drive commercial sales via outbound calling activities.Manages service providers and vendors effectively; structures relationships with service providers in a strategic manner; sets expectations; develops performance metrics; measures vendor performance, provides feedback and holds accountable.Complies with all applicable banking laws and regulations, including, but not limited to the Bank Secrecy Act, USA Patriot Act, and related anti-money laundering statutes, and federal consumer protection legislation and reg