Job Description:

Essential Job Functions:

• Respond to new referrals documenting in appropriate method.

• Maintain waiting list according to CARF and DMH standards within PFH Services.

• Maintain positive, professional relationships with referral sources, clients, and coworkers, adhering to Code of Ethics and agency policies.

• Ensure program census is maintained according to service model; applicable to medically monitored inpatient detoxification, residential, and/or outpatient clients/patients

• Correct any file/charting technical deficiencies within appropriate time frame.

• Facilitate Screening on phone or face-to-face.

• Offer administrative support to clinical staff in completion of letters, forms, (i.e..SATOP forms)

• Complete admissions in EMR & any other applicable databases to include but not limited to: face sheet, release of information, residency, and financial information.

• Coordinate with Care Managers insurance information for clients

• Enter data into computer data base within the appropriate timeframes (PFH, CIMOR)

• Coordinate with billing department to assure all admissions/transfers/discharges are completed within timeframes and are successfully batched to payer.

• Exhibit exceptional customer service skills creating a welcoming environment for new clients/patients.

• Assist in filing, quantitative chart review, compiling chart information.

• Other duties as assigned by the Clinical Supervisor, Program Director, Vice President, and/or Executive Team members.

Knowledge, Skills, and Abilities:

• Excellent verbal and written communication skills.

• Adept at establishing rapport and creating a welcoming atmosphere.

• Ability to prioritize tasks/duties and manage multiple tasks while meeting deadlines.

• Basic Computer Skills in Word & Excel

• Knowledge of confidentiality laws related to treating mental health and substance use disorders.

• Extensive knowledge of the policies, procedures, and regulations of the program to which the associate is assigned.

• Attentive to detail.

Experience and Education Qualifications:

• High School Diploma or General Equivalency Diploma

Supervisory Requirements:

• None

Employment Requirements:

• Successful completion of background check including criminal record, driving record and abuse/neglect.

• Completion of New Hire Orientation within 30 Days of employment.

• First Aid certification within three (3) months of beginning employment and upon renewal date.

• Obtain CPR certification within three (3) months of beginning employment and upon renewal date.

• Behavioral Management training completed within thirty (30) days of employment or first available class after start date:

• CPI for Residential programs

• Crisis Management on Relias Learning for Outpatient programs

• All training requirements including Relias Learning within two (2) weeks of employment and annually thereafter.

Physical Requirements:

ADA Consideration - Sedentary work: Exerting up to 10 pounds of force occasionally (exists up the 1/3 of the time) and/or a negligible amount of force frequently (exists 1/3 to 2/3 of the time) to lift, carry, push, or pull, or otherwise move objects, including the human body. Sedentary work involves sitting most of the time, but may involve walking or standing for brief periods of time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met.

We are an Equal Opportunity and Affirmative Action Employer, and encourage applications from all qualified individuals without regard to race, color, religion, sex, gender identity, gender expression, sexual orientation, national origin, age, marital status, disability or veteran status, or to other non-work related factors.

Preferred Family Healthcare is a Smoke and Tobacco Free Workplace.

About Brightli

Brightli is on a mission: A mission to improve client care, reduce the financial burden of community mental health centers by sharing resources, a mission to have a larger voice in advocacy to increase access to mental health and substance use care in our communities, and a mission to evolve the behavioral health industry to better meet the needs of our clients. We are doing this by forming a new behavioral health organization under new model. Under one parent company, multiple organizations are able to collaborate, share resources and system supports, increase recruiting and retention efforts, increase access to specialized care, and meet the growing demand for behavioral and addiction recovery care.

Brightli’s top-line subsidiaries include Burrell Behavioral Health (Burrell), Preferred Family Healthcare (PFH), and Southeast Missouri Behavioral Health (SEMO). While these organizations operate independently and are governed by separate board of directors, their operations and services benefit from this model. Alone, organizations may be able to navigate the current tumultuous healthcare environment, but we believe that together we can do so much more than survive. Our communities need us now more than ever, and by working together we are ready to answer their call for years to come.

Brightli Snapshot

• 200 locations

• 4 states

• 19 subsidiaries and/or affiliates

• 5k+ employees