Employment Type:

Full time

Shift:

Description:

POSITION PURPOSE

Provides leadership & is accountable for day-to-day regional operations of the Hospitality Services Program, generally consisting of the consolidated shared services management of Food & Nutrition Services (FANS) and/or Environmental Services (EVS). Regions will generally consist of Hospitals, Senior Living and associated sites, averaging $30m+ in annual OPEX volume, depending upon geography. Accountable for the development and management of preliminary program budgets & performance in collaboration with System Office executive leadership. Works with all levels of senior leadership and management teams at HMs and System Office, develops, implements and is accountable for effective cost reduction plans and implementation processes that support Trinity Health's goals, objectives, strategies, policies, and procedures. Ensures cost reduction targets and productivity improvement objectives are met, while cultivating service/product quality and customer satisfaction. Ensures the Vice President, Hospitality Services is kept abreast of issues or problems impacting program efficiencies and effectiveness. Builds, develops and trains talent & teams to ensure program quality, sustainability, long-term growth, and development.

ESSENTIAL FUNCTIONS

Knows, understands, incorporates, and demonstrates the Trinity Health Mission, Vision, and Values in leadership behaviors, practices, supports and endorses senior leadership decisions, goals, objectives, and strategies.

Oversees the day-to-day management of the region’s Hospitality Services programs and ensures program service support objectives are met. Provides a work environment that fosters positive energy, creativity, and teamwork among associates across all functional areas. Provides consultative, operational, and technical support to HMs, managers, and System Office in support of the overall management of FANS/EVS programs. Develops, and ensures the implementation within the HM, NHM or region:

• Standardized policies and procedures related to FANS/EVS expense management and operations of the Hospitality Services division.

• Implementation of core THS program systems (Menus, Food Formularies, Cleaning Practices, auditing tools, competencies, etc.)

Ensures short and long-term regional financial objectives stay on course and drives initiatives with HM teams that contribute to Trinity and THS program short and long-term operational excellence.

Has fiduciary responsibility for the region’s monthly outcome of program profit and loss statement and works with others to prepare and submit program annual revenue and expense budgets recommendation to THS leadership. Participates in monthly budget reviews with the Service line VP of Hospitality or local liaison executive stakeholders to identify budget variances; and prepares related reports for senior management review. Identifies and forecasts operational benefits for strategies related to cost reduction or revenue enhancement initiatives in FANS/EVS.

Schedules site visits to meet with FANS/EVS colleagues, HM senior leadership, and select department leadership to discuss and assess the Hospitality Services program service delivery and to address issues/concerns; outlines and follows up on necessary corrective measures. Assists in resolution of vendor-related problems and provides updates to Director on regional operations.

Keeps service line Vice President, Hospitality Services informed of issues affecting program costs, service capabilities, effectiveness and efficiencies, as well as issues noted during HM visits. Presents findings and recommendations to the Vice President to be used in strategic planning and other key decisions. Obtains final approval from service line VP prior to implementing program changes to the field.

Identifies, recommends, and implements best practices and operational solutions to improve FANS/EVS service delivery in the region. Facilitates monthly face to face regional meetings with leaders to review initiatives, discuss strategies and promote a collaborative environment across the region. Generates meeting and conference call minutes and forwards to the Vice President, Hospitality Services monthly for review and report out.

Accountable for the implementation and execution of the ongoing efforts across the enterprise to drive compliance within the Food & Nutrition and EVS Procurement Programs to reduce supply expenses. This program will include documented efforts in product standardization, product identification and product conversion across the region.

Provides leadership to frontline site level FANS or EVS Department leaders. Meets with direct reports and support staff, as required, to review overall operations goals/objectives, to address shortfalls and open issues, and to encourage open dialogue for suggested process improvements. Reviews subsequent FY goals/objectives and related strategic plans as defined by the senior leadership team (SLT); outlines expectations, accountabilities, and measurables used in determining success.

Develops and administers Program Quality Evaluations and reviews Customer Satisfaction Survey scores for discrepancies and overall customer satisfaction for Hospitality Services. Prepares Performance Improvement Plans (PIP) where necessary to resolve customer satisfaction issues and address program quality deficiencies.

Interviews, hires, trains, appraises, counsels, and supervises managerial level staff; handles disciplinary actions. Reviews and approves expense reports and holds direct reports accountable to Trinity Health and THS policies and procedures. Reviews hiring justifications to ensure financial cost saving merit. Prepares Return-On-Investment (ROI) analysis, ensures projected targets are achieved and reviews results with service line Vice President, Hospitality Services.

Provides resource and guidance to Clinical Nutrition programs in a given region (FANS service line). Ensures that THS FANS standards and procedures are implemented and that tools measuring efficacy, productivity and stewardship are leveraged to drive positive outcomes.

Accountable for the timely completion of annual performance appraisals of all FANS/EVS colleagues across designated region; addresses associate problems and issues related to their work or environment. Fosters the development of diverse teams at all levels as appropriate and outlines annual skills development, career growth opportunities, and improvement objectives with direct reports. Establishes and monitors progress on objectives and takes the necessary actions to resolve and prevent recurring issues. Provides the necessary leadership and oversight in cases where disciplinary action or termination is warranted.

Reviews and monitors short and long-term regional financial plans and objectives. Measures successes and deficiencies and recommends any corrective course of action and monitors implementation and compliance. Approves purchases and contract/product compliance within established scope and authority.

Manages multiple projects and tasks in a fast-paced environment and possesses the ability to adapt to change. Demonstrates the ability to develop a project plan for major projects with milestones to determine schedule of deliverables to advance project outcomes.

Participates in Trinity Health FANS/EVS advisory councils to develop best in class programs and identifying best practices; driving change to positively affect operational, financial, and service performance regionally in coordination with System Office.

May handle additional duties and responsibilities as needed or assigned.

Maintains a working knowledge of applicable Federal, State and local laws/regulations; the Trinity Health Integrity and Compliance Program and Code of Conduct; as well as other policies and procedures in order to ensure adherence in a manner that reflects honest, ethical and professional behavior.

LEADERSHIP COMPETENCIES:

As a Trinity Health Leader, the incumbent is expected to demonstrate leadership traits which support our Mission Statement and Core Values as identified below:

Mission Statement: We, Trinity Health, serve together in the spirit of the Gospel as a compassionate and transforming healing presence within our communities.

CORE VALUES:

• Reverence: We honor the sacredness and dignity of every person.

• Commitment to Those who are Poor: We stand with and serve those who are poor, especially those most vulnerable.

• Safety: We embrace a culture that prevents harm and nurtures a healing, safe environment for all.

• Justice: We foster right relationships to promote the common good, including sustainability of Earth.

• Stewardship: We honor our heritage and hold ourselves accountable for the human, financial and natural resources entrusted to our care.

• Integrity: We are faithful to those we say we are.

MINIMUM QUALIFICATIONS

A comprehensive knowledge of Food & Nutrition/Hospitality management principles and practices, as normally obtained through a Bachelor’s degree in Business Administration, Healthcare Management or Hospitality Management or other related field plus five (5) to seven (7) years of experience in a corporate or large multi-hospital level service support leadership position or an equivalent combination of education, certification and experience.

Ability to create and execute strategic plans, aligned with Trinity’s strategic goals, KPI’s, and mission and values, with the ability to drive comprehensive plans to achieve these goals.

Experience in contract management, field operations management, project management, and implementing best practices in a regionally integrated service support group, leading cross-functional work teams, with demonstrated results in increasing Patient Satisfaction scores within budgeted costs.

Ability to work effectively in a diverse, collaborative, and team-oriented culture.

Ability to develop methodologies for collecting and analyzing relevant data; to audit program processes; monitor quality; identify, problems and their root causes, and make recommendations for improvement.

Excellent leadership, analytical, organizational, planning, delegation, coaching, communication (verbal, written and interpersonal), and computer (MS Word, Excel, Outlook, PowerPoint) skills; with a continuous improvement mindset and ability to challenge conventional thinking at all levels of the organization.

A personal presence characterized by a sense of honesty, integrity, and caring with the ability to inspire and motivate others to promote the philosophy, mission, vision, goals, and values of Trinity Health.

Ability to be a self-starter and independent worker able to manage multiple conflicting priorities and demands.

Ability to delegate responsibilities effectively and provide regular follow up to ensure objectives is met.

PHYSICAL / MENTAL REQUIREMENTS AND WORKING CONDITIONS

Ability to establish and organize own work priorities and adapt to changes as needed.

Must be able to travel frequently with overnight stays 50% of the time.

Our Commitment to Diversity and Inclusion

Trinity Health is one of the largest not-for-profit, Catholic healthcare systems in the nation. Built on the foundation of our Mission and Core Values, we integrate diversity, equity, and inclusion in all that we do. Our colleagues have different lived experiences, customs, abilities, and talents. Together, we become our best selves. A diverse and inclusive workforce provides the most accessible and equitable care for those we serve. Trinity Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by law.

Our Commitment to Diversity and Inclusion

Trinity Health is a family of 115,000 colleagues and nearly 26,000 physicians and clinicians across 25 states. Because we serve diverse populations, our colleagues are trained to recognize the cultural beliefs, values, traditions, language preferences, and health practices of the communities that we serve and to apply that knowledge to produce positive health outcomes. We also recognize that each of us has a different way of thinking and perceiving our world and that these differences often lead to innovative solutions.

Our dedication to diversity includes a unified workforce (through training and education, recruitment, retention, and development), commitment and accountability, communication, community partnerships, and supplier diversity.

EOE including disability/veteran