Job Description

The Helpdesk Analyst (II) will perform first level technical support and service restoration for daily operations in a complex, distributed computing environment. The position will need to handle onsite and remote end-user support of a wide variety of systems and applications with a focus on monitoring the helpdesk queue and providing end-user support. The position reports to Manager of Change Control & IT services.

Deploy and troubleshoot PC hardware, mobile devices, and network printers

· Imaging and troubleshooting of Microsoft Windows (10)

· Administer user groups and permissions in Microsoft Azure AD

· Prepare SCCM Deployment images and software updates on monthly basis

· Provide instruction and troubleshoot Microsoft Office

· Troubleshoot a wide variety of systems and applications

· Utilization of Active Directory for user management

· Monitors helpdesk queue and uses it to track incident status and resolution

· Maintain system inventory

· Identifies tasks to be escalated and assigns to appropriate personnel

· Other tasks as assigned

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com .

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Skills and Requirements

4-5 years of experience preferred

· A+ and/or MCSA preferred

· Good communication skills (verbal and written)

· Ability to prioritize and execute tasks in high-pressure environment

· Willingness to travel null

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to HR@insightglobal.com.