Job Description:

At GAF Commercial we cover more than buildings. We cover each other. No matter what role, tenure, or department, under this roof you are helping to build the market leader in commercial roofing. Under this roof, we are assembling a winning team that puts the customer at the center of every decision and doesn't back down from hard work. Under this roof, we support one another in delivering operational excellence daily, while working to make a positive impact for our planet and our communities. Becoming the market leader only happens when everyone feels they have the opportunity, and the support, to thrive. We are GAF. And under this roof, we protect what matters most.

Team Overview

The Commercial Claims Representative position is a critical member of our Commercial Claims team. This corporate position is based in our HQ Parsippany, NJ location on a 3:2 hybrid schedule.

Summary

The goal of the Commercial Claims Department is to provide solutions-based service driven by the desire to partner with the GAF sales team and customers to understand and resolve their GAF roofing system material and workmanship concerns. The successful candidate will report to the Commercial Claims Supervisor. The Commercial Claims Examiner will be responsible for overseeing the commercial claims process for their assigned region by providing an exceptional experience to internal and external customers.

Essential Duties

• Efficiently manage the day-to-day activities related to new and existing commercial claims,whichincludesbutisnotlimitedtoresearchandinvestigation,assignmentof workorders,preparationofvariouscommunicationsthroughoutthelife-cycleofthe claim, and resolution.

• Apply business reasoning and critical thinking to recommend solutions to best support our customers and their Claim experience.

• Deliverinvestigationandresolutionofcustomerconcerns,complaints,anddisputes in a timely and empathetic manner.

• Proactivelyfollow-upwithourcustomerstoprovideaseamlessexperience,gathering necessary claim and contractor information such as financial documents and confirming work-order statuses.

• Effectively communicate claim status and resolution with internal and external customers.

• Create and maintain close relationships with internal and external customers to align with our world class customer service model. This will include a comfort level with direct communication with the contractor and GAF sales team.

• Providefront-linesupportrelatedtogeneralinquiriesandGAF’scommercialclaim process through inbound customer contact channels such as phone and email.

• Participate in ongoing training for GAF Commercial products.

• Support the development and implementation of workflow, processes and system improvements.

Under This Roof, We Require

• High School Diploma. Bachelor’s Degree preferred.

• Past customer service or sales support experience preferred.

Under This Roof, We Also Value

• Proficient in Google Business Suites.

• Strong written and verbal communications skills.

• Excellent listening skills to empathize with the customer.

• Ability to assess a customer's needs, to offer and recommend solutions via phone and email communications.

• Ability to work cross functionally and collaboratively to create a seamless end-to-end customer experience.

• Ability to recommend solutions to problems that will enhance the customer experience.

• Ability to deal with change and take the initiative to move-forward with the claim resolution process.

• Proactive and customer friendly communication style.

• The ability to collaborate and work effectively with a team.

• Demonstrating a dedication for supporting our customers.

• Highlyself-motivated.

How We Protect What Matters Most

• We offer a wide range of health insurance options that include medical, dental, and vision for you and your family.

• Our Family-Building benefits support the many different journeys to fertility and parenthood.

• Our robust 401K plan includes an employer match contribution with your pre-tax and/or Roth contributions.

• Other exciting programs and perks are available to help employees achieve work-life balance, including (but not limited to) a wellness program, free financial coaching, a referral program, and product rebates when purchased for an employee’s primary residence.

• Professional growth and development are very important to us! We offer internal trainingprogramsandcourses,aswellasageneroustuitionreimbursementprogram.

• We put diversity and inclusion into action with our Employee Resource Groups, which unite employees based on common perspectives, identities, demographic factors, or out of a desire to be an ally.

GAF complies with federal, state, and local disability laws and makes reasonable accommodations for applicants and employees with disabilities. If a reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact HR Services at 833-HR-XPERT.

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We believe our employees are our greatest resource. We offer competitive salary, benefits, 401k, and vacation packages for all full time permanent positions. We are proud to be an equal opportunity workplace and GAF, Standard Logistics, SGI, and Siplast are proud to be affirmative action employers. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. If you have a disability or special need that requires accommodation, please let us know. If applying for positions in the U.S., must be eligible to work in the U.S. without need for employer sponsored visa (work permit).

Privacy Policy (https://www.gaf.com/en-us/about-us/privacy-and-legal/privacy-policy) CA Privacy Applicant Notice (https://www.gaf.com/en-us/about-us/privacy-and-legal/applicant-privacy-notice)

With 130+ years in the industry, GAF is the leading roofing manufacturer in North America. As a member of the Standard Industries family of companies, we are also part of the largest roofing and waterproofing business in the world.

Our communities help give our work meaning and the products we manufacture help protect what matters most. The shingles help to shelter the families living in the homes in our towns. The TPO helps protect what is under that hospital’s roof. In addition to quality products, we make sure they are installed by quality craftsmen and women. The full GAF portfolio of solutions is supported by an extensive national network of factory-certified contractors.

GAF continues to be the leader in quality and offers comprehensive warranty protection on its products and systems. Our success is driven by a commitment to empowering our people to deliver advanced quality and purposeful innovation and the desire to protect what matters most. ​