Job Overview:

As the Assistant General Manager you will support the General Manager in effectively managing and operating the community to enhance the property value and resident experience. Contribute to strategic initiatives, financial operations, vendor management, and building positive relationships with residents and vendors.

Compensation: $24+, based on experience

FirstService Residential will compensate the successful candidate in accordance with the posted range. The salary or wage paid to the successful candidate will be commensurate with experience, education, and specific job responsibilities. For positions designated at a client's property, the salary or wage will also be premised upon the client's directive. The base pay range is subject to change and may be modified in the future.

Your Responsibilities:

• Assist the General Manager in managing the business affairs of the community and ensuring compliance with governing documents and policies
• Foster positive relationships with residents, vendors, and staff, promoting a sense of community and teamwork
• Collaborate with the General Manager and Board of Directors to establish and execute strategic initiatives for the community
• Assist in overseeing the community's financial operations, including budgeting, financial reporting, and tracking of invoices
• Coordinate community maintenance activities by generating work orders
• Support vendor management, including contract negotiations, monitoring of service quality, and compliance with terms and conditions
• Collaborate with the General Manager to address resident inquiries, concerns, and maintenance requests, ensuring a high level of resident satisfaction
• Oversee and manage the Receptionist team by providing ongoing training, regular oversight and weekly scheduling
• Assist in planning and organizing Board meetings, annual membership meetings, and other community events
• Ensure compliance with federal, state, and local laws, as well as community association governing documents and policies
• Stay updated on industry trends, best practices, and legal requirements related to community management

Skills and Qualifications:

• Excellent interpersonal and communication skills, with the ability to build positive relationships with residents, vendors, and team members
• Strong problem-solving and conflict resolution abilities, capable of addressing issues proactively
• Self-motivated and able to work independently with minimal supervision
• Exceptional organizational and time management skills to handle multiple tasks and prioritize effectively
• Adaptable and flexible, capable of adjusting to changing demands and priorities
• Demonstrates a proactive mindset in identifying and addressing issues before they escalate

Education and Experience:

• CMCA (Certified Manager of Community Associations) certification is a plus
• Additional education and certifications in property management or related disciplines are desirable

Physical Requirements:

• Sit or stand for extended periods of time in an office environment
• Able to safely lift, carry, and move up to 30 pounds

Supervisory Responsibility: Yes

Work Location : Summit at Copper Square; 310 S 4thStreet, Phoenix, AZ 85004

Work Hours: Monday – Friday, 8a – 4p with some evenings.

What We Offer:

• 11 company paid holidays
• Paid volunteer time
• Paid sick and vacation time
• Medical, dental, vision
• HSA and FSA
• Company paid life insurance and Employee Assistance Plan
• Supplemental life, disability, accident, critical illness, hospital indemnity
• Identity theft, legal services
• Pet insurance
• 401(k) with company match

About us:

FirstService Residential transforms the property management landscape by providing professional association management services to over 9,000 residential communities across the United States and Canada.

Our dedication to associate satisfaction and growth is recognized by our Great Place to Work certification, exemplifying our commitment to fostering a positive and inclusive workplace culture. Our 19,000 associates can count on competitive salaries, top-tier medical, dental, and retirement benefits, career training, and support for continued professional development.

Experience exceptional service with a fulfilling career in property management with FirstService Residential.

To learn more about our company and culture, visithttps://www.fsresidential.com/arizona/

Disclaimer:

The above information in this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. This is not an all-inclusive job description; therefore, management has the right to assign or reassign schedules, duties and responsibilities to this job at any time.

FirstService Residential is an equal opportunity employer committed to a diverse and inclusive workforce. Applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), age, sexual orientation, national origin, marital status, parental status, ancestry, disability, gender identity, veteran status, genetic information, other distinguishing characteristics of diversity and inclusion, or any other protected status.

Qualified applicants with arrest and/or conviction records will be considered for employment in a manner consistent with federal and state laws, as well as applicable local ordinances. All offers of employment with FirstService Residential are contingent upon a satisfactory background check.